Help Desk
Services
Things we can help with
The CCA Help Desk can assist with questions or concerns related to CCA-issued tech hardware, supported web systems and software, and CCA-managed user accounts. See Help for common issues for links to useful tech resources, or you can contact us directly if you need further assistance.
To best allocate CCA technology support and resources, we cannot guarantee assistance/service for inquiries related to personal devices.
Not a tech question?
Another team may be able to help! Here are some common types of inquiries and who to contact for each:
|
Type of request |
Who to contact |
|---|---|
|
Student Services (enrollment support and services for students) |
Email ASK@cca.edu or text/call 415-915-2503 |
|
Building maintenance and other service requests |
|
|
Reserving space on campus |
|
|
ID badges and access to campus spaces |
___
Help for common issues
Wifi
Connecting to the CCA campus network
CCA Password Recovery
Regaining access to your CCA account
Duo
Register/update devices to authenticate login attempts
Adobe Creative Cloud
Account activation, asset migration, and more
Creative Software
Installation instructions for licensed software
Printing
On-campus printing for students, faculty, and staff
Still have questions?
Browse all Technology Services help documents for more answers to common technology questions.
Contact us
Help Desk support is generally available Monday through Friday between 9:00am and 4:30pm PT.
You can reach the Help Desk by any of the following methods:
- Submit a ticket online
- Email helpdesk@cca.edu
- Phone +1 415-703-9560
If Help Desk personnel are not immediately available to attend to your request, please provide detailed contact information so we can follow up with you as soon as possible.
