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How to Access Your Student Insurance Plan

Last updated on Oct 22, 2024

In Case of Emergency

  • General Information
  • Medical or Mental Health Emergencies
    • Call 911 or go to your nearest emergency room 
  • Urgent, Non-Emergency Mental Health Concerns
    • Call CCA's mental health crisis hotline number: 415.551-9344 (available 24/7)
  • Campus-Related Emergencies
    • Call CCA's Public Safety department at 415.703.9510
  • Minors

Overview

The CCA student insurance plan includes:

  1. One Medical Membership (healthcare provider)
  2. Health (Medical) Insurance (through Aetna)
  3. Dental and Vision Insurance (through Aetna)

Frequently asked questions (FAQs) about CCA's student insurance coverage and One Medical membership may be found here.

One Medical Membership - Healthcare Provider

The easiest and most convenient way to receive medical care (including specialist care) is to contact One Medical for an appointment. One Medical accepts Aetna insurance and provides high-quality, patient-centered primary care services with same-day/next-day appointments and has office locations in the Bay Area and nationwide.

Students enrolled in the student insurance plan are eligible for a One Medical Membership that will expand their healthcare network even further. One Medical provides high-quality, patient-centered primary care services with same-day/next-day appointments and has office locations in the Bay Area and nationwide.

One Medical accepts the CCA Aetna EPO plan as well as many other national insurers. Students also have access to 24/7/365 virtual care by phone, email, and video conference, a mobile app for appointment scheduling and prescription refills, personal health coaching, and referrals to a network of specialists.


Membership Activation

Contact Information

More Information

Aetna - Health, Dental, Vision Insurance

Health (Medical), Dental, and Vision coverage provided by Aetna is included for each student that enrolls in the CCA Student Health Insurance Plan.

ID Cards

  • NOTE: Aetna ID cards are not mailed. Instead, they will be available to print on/after the following dates:
    • Fall: August 1
    • Spring/Summer: January
    • Summer (MFA in Comics students only): June 1
  • Instructions
    • Medical ID Cards:
      • Visit “Get your ID Card” to access you Aetna Medical ID card.
      • Enter your school issued Student ID number and your Date of Birth in the field, then click “Submit"
      • Select your ID card to display it on the screen
      • Take a screenshot to save it to your phone or select Print your ID Card
    • Dental and Vision ID Cards:
      • Unlike Medical ID cards, Dental and Vision ID cards are only available by first creating an Aetna account at Your Member Website.
      • Be sure to use your Member ID. To access you Member ID, see above.
    • If you have difficulty accessing your ID cards, please contact Aetna member services at 877.480.4161.

Insurance Plan Details

Locating Providers

  • To locate Aetna providers or check if your current providers are covered under the CCA insurance plan, please use Aetna’s DocFind tool: Find a doctor, hospital or pharmacy. [Select "Find a network provider"]
    • Health: Select "OA Elect Choice EPO" plan
    • Dental: Select "Aetna PPO Dental" plan.
    • Vision: Select " Aetna Vision℠ Preferred" plan.

Aetna Resources

Contact Information

  • Health Insurance
  • Dental Insurance
    • 877.238.6200
  • Vision Insurance
    • 877.973.3238

Urgent Care & Emergency Room Care - CCA Student Insurance Plan

  • Non-urgent use of an urgent care provider is not covered by the student insurance plan.
  • Know when to visit the ER, urgent care or walk-in clinic:
  • To access your health insurance information (including your Aetna Health ID Card) see instructions at:
  • To find a list of emergency rooms and urgent care centers, etc. that are considered in-network for Aetna, please do one of the following:
    • Visit aetnastudenthealth.com and choose “California College of the Arts” as your school. From there, you can search for the nearest facility.
    • Call the Aetna Student Support Line: 877.480.4161. Dial "0" to skip to speak with an Aetna representative who can help you find a doctor or facility that is in network based on your location and zipcode.
  • Aetna 24/7 Nurse Advice Line: 800.556.1555

Questions?

Student Insurance Services

CCA Counseling & Psychological Services

Resources

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